Accessibility

Warner Hotels is happy to provide advice to guests with special needs who wish to take breaks at our hotels. We don’t want to disappoint, so please call us on 0330 100 9774* to let us know of:

• any special mobility or dietary requirements;
• a need to store medication, e.g. insulin; and/or
•  whether anyone in your party needs to be accompanied by a Registered Assistance Dog.

We’ll tell you everything you need to know about the suitability of our facilities and will try to make reasonable adaptations. If someone in your group has special medical needs, please get medical advice before booking. Find out more on accessibility >

We do advise making bookings over the phone with one of our advisers on 0330 100 9774 so they can answer any questions you may have and make a note for any guidance regarding the following:

• Ability to walk but cannot negotiate stairs
• Full wheelchair access and size of wheelchair
• Details of any storage requirements for equipment or medication    
• Dietary requirements (see Dining FAQs for more information)
• Mobility requirements (this is only a request and if you do have any mobility requirements, please book through the call centre)    
• Assistance dogs

We welcome guests who are Blue Badge holders to bring their mobility scooter or wheelchair to use during their stay. Please speak to a member of the team in the restaurants and show venues and they’ll locate a suitable space for you. All our venues remain accessible.

To make a request on your booking such as room location, table location etc. please speak with our friendly Customer Care team on 0330 100 3354. 

We welcome guests who are Blue Badge holders to bring their mobility scooters to use during their stay.

If you use a scooter or wheelchair for regular use, then we suggest a ground floor room be requested at the time of booking. If you choose an upper floor room and your vehicle is over 70cm wide you will need to book a 'Wheelchair Accessible Room'. In all cases, wheelchairs and scooters must be stored inside your room.

You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday. We accept no liability for any accident, loss or damage to you or your mobility scooter, except to the extent that such loss or damages arises from our negligence or the negligence of our employees, agents, or subcontractors. Only 4 mph pavement vehicles are permitted within our buildings, and you must hold Public Liability Scooter insurance.

Wheelchair hire is not available at our hotels and villages but, if you do require a wheelchair or mobility scooter, you can contact a local mobility shop and arrange to hire one.

Please see below contact numbers of mobility shops located near our hotels and villages:

Alvaston Hall: Able World - 01270 626971
Bembridge Coast: Island Mobility - 01983 53000
Bodelwyddan Castle: Health Care Centre Scooters - 0800 358054
Corton: Be Active - 01502 568848
Cricket St. Thomas: Ian Jackson - 07729 031 968
Gunton Hall: Be Active - 01502 568848
Heythrop Park: Shire Mobility - 01295 252722 (Banbury) / 01869 253976 (Bicester)
Holme Lacy House: Holme Lacy Mobility Hire - 01432 354701 / 078334 28381
Lakeside: Home Nursing Supplies - 02392 469111
Littlecote House: Wroughton Mobility Store - 01793 815 083
Nidd Hall: Local Wheelchair Hire - 07375 446209
Norton Grange: Island Mobility - 01983 530000
Sinah Warren: Home Nursing Supplies - 02392 469111
Studley Castle: Montana's Mobility Centre - 07971 087 753
Thoresby Hall: Mansfield Mobility - 01623 627565

If anyone in your group is unable to hear a fire alarm, please tell us when you book and at check-in, so we can give them a safe alternative. If you use a scooter or wheelchair for normal mobility please refer to section 15 of our Terms and Conditions.